Refunds

The policy

If Promptly isn’t right for you, ask for a refund within 14 days of buying and you’ll get your money back. You don’t need to give a reason.

How to ask

• Reply to the receipt email from Paddle, or use the link in it to contact Paddle directly; or
• email [email protected] with the address you bought with.

Paddle.com, the merchant of record for all orders, processes the refund to the payment method you used. It usually shows up within a few working days, depending on your bank.

What happens to your licence

A refund revokes the licence key from that purchase. Promptly notices at its next licence check and goes back to the features that work without a licence; the terminal itself keeps working.

After 14 days

Write to us anyway if something went wrong, such as a duplicate purchase. Your rights under consumer law where you live are not affected.